1. General Policy

Due to the nature of custom software development and IT consulting, time and resources are committed the moment a project begins. Therefore, our refund policy is strictly enforced.

2. Custom Projects & E-commerce

• Initial Deposits: Any upfront deposit paid to commence work is strictly non-refundable.
• Milestones: Once a milestone is approved and paid for, it is non-refundable.
• Cancellations: If you cancel mid-project, you will be billed for work completed up to the cancellation date.

3. Consultancy Services

Fees for consulting, strategy sessions, or integrations are non-refundable once the service has been rendered.

4. Contact

For any billing inquiries, please contact support@samour.dev.